10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.
10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.
10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.
10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.
10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.
10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.
10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.
10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.
10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.
10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.
10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.
10% OFF on Prepaid Orders! Use code PREPAID10 at checkout. Terms & conditions apply.

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PLEASE GET IN TOUCH BY PHONE OR EMAIL

info@companion.com.pk
+92 334 0872835

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Customer Service

STORE LOCATION

BUKHARI:
Address: Shop# 32, 7th Commercial Lane, Bukhari Commercial Area, Phase 6, Defence Housing Authority, Karachi.
Bukhari: (021) 35295144

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Terms & conditions
General
  • All our products come with a warranty, mentioned with each product with details.
  • This website is operated by companion.com.pk. Throughout the site, the terms “we”, “us” and “our” refer to companion.com.pk.
  • Warranty can be claimed with proof of purchase (image will be fine too).
  • Our site uses SSL technology and encryption to support secure online transactions.
  • We provide after-sales services for all products purchased from anywhere in the world. Please contact our customer service for claims and we will be happy to assist you.
  • Customers must provide full, accurate, and legible information in the order form.
  • All information provided on the Companion website for registration or online purchases will be treated in confidence.
  • All prices are in Pak. Rs., payable to Companion at par in Karachi, Pakistan.
  • For international deliveries, any customs, excise, or other duties and levies (if applicable) are the responsibility of the customer.
  • The prices and shipping charges shown while placing an online order do not include any duties/levies for any given country.
  • All items offered are subject to availability at the time of placing your order.
  • Companion reserves the right to change designs and prices without notice.

Deliveries
  • For COD deliveries in Pakistan, please pay the exact amount in cash at the time of delivery.
  • No personalization service is offered on COD order(s).
  • Orders will be processed and delivered once payment is received by Companion.
  • Allow up to 7 working days for deliveries within Pakistan.
  • Allow up to 15 working days for international deliveries via courier.
  • If incorrect information is provided and Companion is unable to deliver, the customer must pay product and delivery charges. No refund or replacement will be provided.
  • Companion is not liable for any loss caused by late, missed, or non-delivery.
  • For complaints/queries, contact us via WhatsApp +92 303 3815000 or email info@companion.com.pk .
  • To report a defective or incorrect product, provide complete evidence such as receipts, pictures, and videos.

Credit/Debit Card Payments (Master/Visa)
  • All payments must be authorized online.
  • Orders are processed only after authorization from the payment processor.
  • Companion is not liable for any payment processor delays or issues.
  • Non-authorization of payment may lead to order failure.
  • Additional verification may be required for transaction processing.

Refund/Exchange
  • Contact us within 7 days of delivery for refunds or exchanges.
  • No refund/exchange is accepted after 7 days of delivery.
  • Sale or discounted items are not eligible for refund or exchange.
  • Refunds take 5–7 working days after receiving the product.

Currencies Other Than Pakistani Rupees (Rs.)
  • Default pricing is in Pakistani Rupees.
  • Currency conversion is estimated and may vary slightly.
  • Final pricing is based on the US Dollar to PKR exchange rate.
  • Bank charges/commissions for currency conversions are not Companion’s responsibility.

Color Variation
  • Colors seen on screens may differ from actual product colors.
  • We aim to provide accurate depictions, but minor color variations may occur.

Ways To Cancel Your Purchase
Governing Law
  • These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan.
  • Courts in Karachi (including any consumer court) will have exclusive jurisdiction for disputes.

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